Formalising and improving IT procedures

ORESYS helps Information System Departments and IT Departments to:

formalise and improve IT procedures and IT functions
improve the quality of services and systems supplied by the IT Department to its clients
increase the professionalism of the teams and support job development within IT

We propose operational, targeted solutions:

The adoption of new procedures and platforms for helpdesks and incident management
The adoption of new procedures and platforms for managing user requests and changes
The adoption of new procedures and platforms for managing the computer population
The professionalisation of IT staff (Project managers, Planners etc.)
The professionalisation of systems and staff involved in testing applications, setting up a qualification unit etc.
Setting up a Project Management Office unit and ISD indicators
Defining and implementing a sub-contracting and facilities management strategy; in particular, solutions relating to Offshore
Setting up risk management procedures
Coaching the ISD and operational managers

AXA France Services: Improvement of testing and qualification procedures and tests
CARREFOUR: Training for project managers in how to manage the Carrefour project
CEGETEL: Incident management system and computer population management
FNAC: Facilities management of the FNAC’s computer population (head office and stores)
HARMONIE MUTUALITE: Organisation of Helpdesk
IPSN: Preparation of Quality Manual and IT project procedures for the DPEI
RATP/SIT: Assistance with setting up a Helpdesk