Change management Strategy / Plan

Defining the change management project

The objective of the change management plan (or strategy) is to define the change management project:

Study the support needs of the different “targets”
Define the main principles of change management in terms of documentation, training, communication, support
Define the responsibilities in implementing the change management actions
Define the constraints to be respected in terms of planning and expenses

To construct a change management plan with our clients we follow a clear objective: define in advance a coordinated group of complementary actions, adapted to each type of target.

The change management plan includes:

Target study
Impact study
The training and documentation plan
The communication plan
The user assistance plan

Our services:

Oresys Training offers an original approach to define and study targets and impacts by setting up and leading a prevention group. The prevention group’s objectives are to:

Anticipate the reactions of the different targets involved in implementation of the new application
Highlight the potential obstacles to appropriation of the application and their impact on the project objectives
Identify, where necessary, the complementary measures to be taken to deal with the most critical points

This technique is used when appropriation of a computer system is essential to the success of the project. It is based on a founding principle: as the training is intended for “targets” of users, some of them take part in the process. The choice is then made to proceed in a specifically selected working group.

The results of the prevention process are:

Assessment by the Group of the level of risk linked to appropriation of the application and the underlying principles
Identification of this risk in relation to the targets, certain major functional points, aspects of organisation and conditions of using the system
The preventive measures that arise from the participants, methods of application.