• Your role
  • Human Resources
    • Managing Human Capital
    • Development of the HR information system
    • Skills assessment
  • Finance
    • Capital Investment Controlling (and monitoring)
    • Internal control
    • Finances
  • Information Systems
    • Capital Investment Controlling (and monitoring)
    • Solution to the challenges of the ISD
    • Appropriate IT Governance procedures and bodies
    • Arbitration of IS projects
    • Strategic alignment and planning of information systems
    • Formalising and improving IT procedures
    • The project management processes
    • How to select your project portfolio management software package
    • Budget preparation
    • Managing Information System Activities
    • Managing calls for tender, help with selection, specifications
    • Mapping of processes, functions and applications
  • Research and development
    • Add a decision-making layer to your projects portfolio management
    • Analyzing your project management systems’ data
    • Leading, building and launching Project management systems
    • Arbitration of investment projects
    • The project management processes
    • Enhance the project function in R&D Department
    • How to select your project portfolio management software package
    • Budget preparation
    • R&D planning processes optimization
  • Marketing and Commercial
    • Customer Relationship management
    • Steering dashboards
    • Customer complaints
    • Sales forces equipment
    • E-commerce: How to succeed ?
  • Industry
    • Capital Investment Controlling (and monitoring)
    • Lean Production
• For Directors
  • Capital Investment Controlling (and monitoring)
  • Enterprise 2.0: Collaborative software and social networks
  • Arbitration of investment projects
  • Strategy Implementation
  • The project management processes
  • Setting-up quality approach
  • Management system
  • Lean Production
  • Strategic indicators
  • Sustainable development
• Your sector
  • Life Sciences
  • Banking
  • Insurance - Pensions
  • Retail
  • Public Sector
  • International institutions
  • Industry / Small-Medium Sized Businesses
  • Transport
  • Health
  • Telecommunications
  • Media
• Your change projects
  • Management and optimization of processes
    • Operational Excellence in Financial Industries
    • Process mapping and repository
    • Operational optimization of the processes
    • Lean Six-Sigma and improving processes
    • Strategic transformation and reengineering
    • Business Process Management
    • Lean Production
    • BPM Index - Evaluate your process approach maturity
  • Specification and definition
    • Mapping of processes, functions and applications
    • Managing calls for tender, help with selection, specifications
    • Project launch
  • Assistance with contracting and project management
    • Investment project management
    • Guaranteeing functional coherence
    • Project management
    • The Risk Office © approach and management according to challenges
    • System testing
  • Assistance with SAP implementation
  • Change management and rollout
    • Change management Strategy / Plan
    • Training & Documentation
    • E learning
    • Enhance the project function in R&D Department
    • Change management for your project & portfolio management system
  • Assistance with project management tools implementation
    • Analyzing your project management systems’ data
    • Add a decision-making layer to your projects portfolio management
    • Leading, building and launching Project management systems
    • Project management software packages integration
    • Our expertise in project management
    • Arbitration of investment projects
    • Change management for your project & portfolio management system
  • Specifying, defining and implementing decision-making systems

Customer complaints

Complaint monitoring and processing is a crucial part of your business strategy. What about its maturity and efficiency?

Apart from the simple expression of the client’s dissatisfaction, handling and managing of complaints are an integral part of your customer/supplier relationship and a crucial factor to assure your customers’ satisfaction and consequently vital for your company’s development.

Our services: 

Thanks to extensive experiences with regards to that subject in various business sectors, Oresys can help you to compare your company to competitors, to assess your organization’s maturity and to identify the goals to reach.

 Our approach is based on statistical studies, organizational studies (Lean Six Sigma and process improvement) and benchmarking in order to define plans of action.

ORESYS also helps you to define and implement target processes and tracking and improvement tools of the services provided to the client.